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美国作业代写:Fatigue problems of Flight attendants

2018-01-06 来源: 51due教员组 类别: Paper范文

下面为大家整理一篇优秀的paper代写范文- Fatigue problems of Flight attendants,供大家参考学习,这篇论文讨论了空乘人员的疲劳问题。空乘人员又叫客舱乘务员,他们的主要工作职责是维护飞行安全,保证客舱服务质量。对于空乘服务人员来说,他们承担着对乘客的安全职责,但是如果他们过度疲劳,那么就会影响到他们维护客舱安全。而要解决空乘人员疲劳的问题,航空公司必须要建立一个和谐的工作环境,一个和谐的空乘人员、旅客和客舱三位一体的系统。

Flight attendant,空乘人员,essay代写,paper代写,美国作业代写

Flight attendants also called cabin attendant, their main duty is to maintain the safety of flying, to ensure the quality of cabin services. With the rapid development of the aviation industry and the tourism industry, flight attendants bear more and more flying pressure, they are facing more and more business travellers, facing the diversified needs of customers, facing the growth of flights and routes, fatigue is a problem they must face. Long-term physical fatigue has a great impact on the effective performance of flight attendants ' duties, and fatigue driving, in the fatigue of the flight attendants not only have a security impact on passengers, but also affect their quality of service, not only the appearance of grooming and communication problems, in response to passenger requirements are also unresponsive, inflexible action. Therefore, this research is to solve the problem of flight attendant fatigue, change the past "cabin services blindly demand that flight attendants play a subjective initiative, do not consider the objective conditions of flight attendant work" status quo.

Car fatigue driving easily lead to traffic accidents, the flight is the same, with pilots as an example, the study shows: "such as engine room noise and vibration, long flight, pressure changes, irregular work, high stress state, the chaos of circadian rhythm and lack of sleep, and so on, causing the flight personnel often in fatigue and semi-fatigue, Lead to the pilot's ability to work down, easy to cause errors in judgment, flying illusion, and even lead to serious flight accidents. "The crew will cause fatigue due to lack of sleep and time difference, these fatigue phenomena are easy to cause sudden occurrence."

For flight attendants, they are responsible for the safety of the passengers, but if they are too tired, they will be affected to maintain cabin safety. For example, because of fatigue they may neglect the cabin safety check, neglect to observe passenger seat belt buckle, neglect of passengers unsafe behavior monitoring, neglect of passenger safety protection and so on.

Due to fatigue, flight attendants may not respond to passengers ' requests in a timely manner. For example, in the process of communicating with passengers, may face tiredness, may show boredom in times of frequent consultation, and may be negligent in the process of providing services to travellers, and may not notice their use of language and flight attendants during the course of communicating with passengers. , when passengers improve their personalized service requirements, they may be perfunctory. In this way, the image of the airline will cause great damage, greatly affecting the quality of cabin service.

In order to study more authoritative, so that the research data preparation, the author personally investigated the current major airlines in China, flight attendants, including their own classmates, friends and some volunteers to participate in the investigation of flight attendants. A total of 328 flight attendants were surveyed, and the results of the survey were as follows:

Survey of all flight attendants have fatigue phenomenon, of which the slight fatigue accounted for 3%, the general fatigue accounted for 96, excessive fatigue accounted for 1%. This shows that fatigue phenomenon is common among major airlines in China. Of course, the author of the survey is mostly just entered the airline to carry out the flight attendants, because the degree of fatigue may be relatively heavy, because just enter the industry flight attendants may have some not adapt.

The same survey shows that in general, the 22-Year-old to 25-year-old this stage is the most likely to fatigue flight attendants, the basic sense of fatigue is higher than this age, which is also noteworthy.

The fatigue degree of which is the most common flight attendant, followed by the first class attendant, part-time flight attendants and internship attendants long fatigue degree is relatively small. Among them, female attendants are generally more fatigued than male attendants.

According to investigation and analysis, there are several factors leading to the fatigue of flight attendants:

The first is the lack of human resources, due to the growth of the route, flight attendants are generally charged by the hour, they in order to earn some money, resulting in flight attendants flying hours increased, the rest of the time is too little, they frequently send on the machine, resulting in fatigue phenomenon.

The second is the flight time collocation unscientific, unreasonable, the flight management level is not good, many airline's situation is if strengthens the air Service personnel's service quality, will cause their fatigue aggravating, if the flight attendant obtains the more rest, then the air travel service quality will descend, this is a very big contradiction.

The third is the machine supporting environment is not perfect, not only the flight attendants lack a harmonious working environment, passengers also because of catering, newspapers and other ancillary services and not satisfied, so have to trouble the flight attendant, thus aggravating the flight attendants work frequency, resulting in fatigue phenomenon.

Finally, the lack of an incentive system, flight attendants lack of due care, too much emphasis on the flight attendants should do, and rarely stimulate their subjective initiative. Allowing flight attendants to be in a position to cope with work can cause fatigue whenever they work.

To solve the problem of flight attendant fatigue, the key is that airlines must establish a harmonious working environment, and establish a harmonious system of flight attendants, passengers and cabin Trinity. Specifically, the following should be done:

First of all, we should strengthen human resources construction, avoid the lays of expanding the route and ensure the sufficient allocation of human resources.

The second is to upgrade the management level of cabin service in aviation management, on the basis of scientific calculation, modeling and reference of domestic and foreign research status, for flight crew's mission to reasonable allocation, enhance management ability, strengthen team cooperation, build STAR Group.

The third is to improve the machine supporting facilities, to improve the food, beverages, newspapers, magazines, such as general ancillary facilities are not perfect to cause passengers complained about the situation, reduce unnecessary homework.

Finally, the Air Service personnel Incentive system is established to enrich the life of flight attendants and provide additional incentives for flight attendants so that they can actively face the work of air service.

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