Managing_Global_Environment

Chapter 4 Holden Outerwear: Managing in a Global Environment Where can snowboarding enthusiasts find apparel that is fashionable around the globe, whether the destination is Vancou- ver’s Cypress Mountain, Switzerland’s Saas-Fee, or Loveland, Colorado' Today’s style-minded boarders buy their snow duds from Mikey LeBlanc, a snowboard professional who founded Holden Outerwear in 2002 to inject fashion into the sport. In just one decade, Holden’s independent do-it-yourself ethic has hit slopes worldwide, from Japan and Norway to France and Canada. Holden is a brand with attitude. First, the company’s namesake association with Holden Caulfield, the angst-fuelled anti-hero of J.D. Salinger’s The Catcher in the Rye, is a symbol not lost on today’s youth. Next, Holden jackets and pants, with their street-wear cuts borrowed from skate culture and the global fashion industry, represent a rejection of the “Michelin Man look” so common among skiers. “Fashion definitely figures in to Holden—that’s where we look for inspiration,” LeBlanc says of his brand’s distinct style. “A lot of our competitors look inside our industry for inspiration. We’ve always looked out- side, whether it was stores, current trends in fashion, or to our friends.” Not only do Holden jackets make a statement, but they also may be good for the planet. Holden fabrics are made from hemp, recycled plastic, and bamboo, and finished garments ship in biodegradable bags that reduce waste while keeping products free of dust. Although Holden boasts followers throughout Asia, Europe, and North America, LeBlanc’s team manages business operations from the sports-apparel Mecca of Portland, Oregon, home to such iconic brands as Nike, Columbia, and Nau. To serve stores in the United States and Canada, Holden maintains an in-house sales team led by a company sales manager. Overseas marketing, however, is handled through partnerships with outside distributors. Like so many other American brands, Holden apparel is “made in China.” LeBlanc explains that while he would like to manufacture lines in the United States, government regulations, labor costs, and high corporate tax rates are too heavy a burden. “If we were to produce garments in the United States,our prices would be doubled,” LeBlanc says. “It’s really hard to beat the price coming out of China.” Domestic costs are not the only reason Holden produces outerwear in Asian factories: availability of materials is another factor. “A lot of the goods arelocated there—fabrics, buttons, and snaps,” LeBlanc says. “If we were to make a garment in the United States, we would still have to bring the pieces in from Asia.” In addition to the tricky economics of domestic production, garment making requires skilled laborers, and LeBlanc says that the United States lacks a manufacturing base to do the job. “It’s really hard to find workers in the United States who know how to take garments and do all the things you need when producing a technical garment.” Finally, for any company that sources materials and labor overseas, shipping is a vital, ongoing concern. In the early years, LeBlanc used nearly a dozen shippers to transport garments from China to warehouses in the United States and Canada. To increase efficiency and reduce costs, LeBlanc found a way to coordinate overseas factories through a single distribution hub in China. Now Holden’s transport is carried out through just two shipping companies. The behind-the-scenes management at Holden is paying off. Yet for small companies that have mastered the making, moving, and marketing of goods, scheduling can be the difference between success and failure. “You want to be on time—that’s the biggest thing,” LeBlanc says. “When I talk to my retailers and ask what is the most important thing, the answer is time. The most important thing you can do is have your product in stores on your in-date.” He adds that you have to see things from the retailer’s perspective: customers shop retail stores looking for products, and if they can’t find them they’ll walk away—perhaps permanently. Holden Outerwear may have an independent spirit, but LeBlanc has no interest in missing the delivery dates of his retail customers. After all, helping snowboarders suit up for the world’s most challenging courses is a team effort, not a solo performance by a heroic recluse in a Salinger novel.