Ethics_Essay

Hospitals implement programs to secure patient satisfaction, when a patient is seeking care. However the programs implemented cause other problems that have not been successfully address to secure that the proper actions are being taken when a patient shows a concern or problem with their care. In some cases patients that are not in a state, that would allow them to make an ample analysis of their situation cause harm to the caregivers in question. I plan to show two sides to the patient care satisfaction reports, the side of the health care professional and the side of the patient receiving care. The patient satisfaction reports started to help minimize the unsatisfied patient, receiving care in hospitals and to help set a higher standard for patient care. However the care management in hospitals are quick to jump when an accusation is made on a health care professional. Some patients are heavily medicated and don’t realize half of what they are being asked or what they are saying when they are asked. Another problem that accrues is when a caregiver has been caring for a patient, for an extended amount of time and an accusation has been made, sometimes the caregiver is falsely accused by the patient or patient’s family. This can harm the caregiver that only gave proper care, especially when they are not the cause of any problems. When a patient is asked to describe a caregiver in question, in some cases the patient will describe a person they have had care for them, regardless of which one they are. This happen frequently when the patient is not in any condition to even describe what they had for dinner that day. Another problem that accrues is the situation where a patient is the type of person that is not happy with anything that happens in a hospital or other institution because they don’t want to be there or was forced to go. They will have concerns or be unsatisfied requardless of their care. Even though there are flaws in the way the satisfaction of patients are process hospitals need to have programs that mandate more structured patient care. There are many programs in place to regulate proper care. Programs that protect both patient care and caregiver need to be put together better. Hospitals have to also be concerned with protecting themselves from legal problems caused by caregivers that so cause harm. Because of this the hospitals have problems building programs around all parties. Do to the past problems in health care, programs are needed in place to raise standards to protect the hospitals and caregivers. Programs should address all parties, not just the patients. Ethically, doctors and nurses are responsible for the care and safety of a patient but are they responsible for the patients happiness. If patient happiness is what hospitals expect from caregivers they should find a way for the patients never to get sick or have illness causing unhappy events, such as death to accrue. In conclusion the hospitals need to reevaluate their priority. A patients happiness and subsequent unnecessary problems for health care professionals or higher standard of care for the patient, resulting in fewer complaints by patients and their families.